Loop

Loop is the post-purchase platform that enables Shopify's biggest brands, such as Allbirds, FIGS, Princess Polly and Chubbies, to transform returns into exchanges. Loop helps over 1,200 brands increase customer loyalty, retain more revenue, and lower reverse logistics costs.

Through innovative features like Instant Exchanges, Shop Now, and Bonus Credit, Loop has helped merchants retain more than $400 million in revenue.

A positive exchange process is the first step to re-engaging with a dissatisfied customer. But how do you turn a refund into brand loyalty? By incentivizing store credit over refunds.

By integrating Rise.ai with Loop, you can leverage Loop data to complete the customer profile with rich return data. Rise.ai will then automatically turn off Shopify gift cards to simplify operations – and then create a single, digital wallet to be redeemed on future purchases.